Shipping policy

HOW DO I TRACK MY PACKAGE?

UK orders:

For UK orders, we use the courier "EVRI" to ship your package to you. Once we have shipped your package out, you should automatically receive your tracking number via email. If you have not received this, please contact us at niralondon1@gmail.com, and we will be happy to help. 

International orders:

International orders refer to any orders made from outside the United Kingdom. For international orders, we use the courier "ROYAL MAIL". Once we have shipped your package out, you should automatically receive your tracking number via email. If you have not received this, please contact us at niralondon1@gmail.com, and we will be happy to help.

CUSTOMS:

Shipping costs do not cover overseas customs duties, foreign taxes, or additional fees, which may apply. These charges are the customer's responsibility. Please note that not all countries impose import fees. For more details, contact your local customs office.

If you refuse to pay the custom fees, the package will be sent back to us.

Please provide your email address when placing an order with us, so we can list it as the "receiver" email. This ensures you stay informed about any applicable fees and receive prompt notifications.

After placing an order with us, please check you have inserted the correct details, most importantly your address, so your package can reach you without any issues. 

LOST IN TRANSIT?

NIRA LONDON cannot be held responsible for lost or stolen packages after they are marked as delivered. To avoid issues, please double-check your shipping address at checkout and ensure your order is sent to a secure location.